Terms of Service

Effective July 25, 2026.

1. Who we are and what this covers

ValidLab (the “Service”) is operated by ValidLab, Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA (“we”, “us”). These Terms form a binding agreement between us and you (“you”, “the customer”) and govern your use of the Service, including any paid subscription.

By creating an account or completing a purchase you accept these Terms. If you do not accept them, do not use the Service.

2. The Service

ValidLab is a structured startup-idea validation platform. It provides a staged validation method, tooling to record and organise your own evidence, an AI advisor, and export and sharing features. Availability of specific features depends on your plan.

We may change, add, or remove features. Where a change materially reduces what a paid plan provides, we will give you notice before it takes effect and you may cancel under §8.

3. Your account

You must provide accurate information and keep your login secure. You are responsible for activity under your account. You must be at least 18 and able to enter a contract. One account is for one person; plans that include multiple seats are described in §5.

We may suspend or close an account that breaches these Terms, that is used unlawfully, or that puts the Service or other customers at risk.

4. Your content, and who owns what

Your content stays yours. Ideas, evidence, interviews, notes, documents and any other material you enter remain your property. We claim no ownership of it.

You grant us only the licence we need to run the Service: to store, process, transmit and display your content in order to provide it back to you, and to process it through our AI features at your direction. That licence ends when you delete the content or close your account, except for backups retained for a limited period as described in our Privacy Policy.

Your content is private by default. Material becomes publicly accessible only where you explicitly choose to publish or share it.

Our content stays ours. The Service itself — software, method, interface, documentation and brand — remains our property. You may not copy, resell, reverse-engineer, or use it to build a competing product.

5. Plans, seats and fair use

Paid plans are described on our pricing page. Plan limits (such as the number of active ideas) are enforced by the Service and are part of what you are buying.

Per-seat plans are billed per member of your workspace. The workspace administrator is responsible for who has a seat and for payment. Adding members may increase your charges from the next billing period.

Seats are for named individuals and may not be shared between people.

6. Payment, billing and tax

Billing is handled by Stripe. We do not store or process your card details.

• Subscriptions renew automatically at the end of each billing period (monthly or annual, as selected) at the then-current price, until cancelled.
• Payment is taken at the start of each period. Access to paid features begins immediately on successful payment.
• Tax is calculated and displayed by Stripe at checkout based on the billing address you provide. Prices shown are exclusive of tax unless stated otherwise. Business customers may enter a VAT or tax ID at checkout.
• Invoices and receipts are issued by Stripe and are available in your billing portal.
• Failed payments: if a charge fails we will attempt to collect again and notify you. If payment is not resolved, paid features may be suspended and the subscription may be cancelled. You remain liable for amounts properly due.
• Price changes apply from your next renewal. We will give you at least 30 days’ notice before a price increase takes effect, and you may cancel before it applies.

7. Cancellation, refunds and your right to withdraw

Cancelling. You may cancel at any time from your billing settings. Cancellation takes effect at the end of the current billing period. You keep full access until then, and you are not charged again.

We do not provide pro-rata refunds for partial periods except where required by law or under the Refund Policy.

EU / UK right of withdrawal

If you are a consumer in the EU or UK, you normally have 14 days to withdraw from a distance contract.

Because the Service is made available to you immediately on purchase, you are asked at checkout to expressly request that we begin performance right away and to acknowledge that by doing so you lose your right of withdrawal once the Service has been fully provided. Where the Service has only been partly provided, you may still withdraw and we will refund an amount proportionate to what has not been supplied.

Independently of your statutory rights, we voluntarily offer a 14-day, no-reason refund window on any charge — more generous, in practice, than the statutory minimum.

8. Beta status and availability

Parts of the Service are in active development and are offered on an “as available” basis. We aim for high availability but do not guarantee uninterrupted or error-free operation. We may perform maintenance that temporarily limits access.

Features labelled beta, preview or similar may change or be withdrawn.

9. AI features — what they are and are not

The Service includes AI-assisted analysis, an AI advisor, and generated research and summaries.

These outputs are informational only. They are not investment advice, financial advice, legal advice, or a professional valuation, and must not be relied on as such. Validation scores, readiness indicators and market estimates are structured aids to your own judgement — they do not predict outcomes and are not a guarantee that any idea will succeed or attract funding.

AI output can be incomplete or wrong. You are responsible for verifying anything you rely on, and for any decision you make. Do not enter information into AI features that you are not permitted to share.

10. Acceptable use

You may not use the Service to break the law; infringe anyone’s rights; upload malware; attempt to gain unauthorised access; scrape or bulk-extract the Service; circumvent plan limits or billing; resell access; or submit personal data about others without a lawful basis.

11. Privacy

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms.

12. Warranties and liability

The Service is provided “as is” and “as available”. To the fullest extent permitted by law we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.

To the fullest extent permitted by law:

• We are not liable for lost profits, lost revenue, lost business opportunity, lost data, or indirect or consequential loss.
• Our total aggregate liability is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

Nothing here excludes liability that cannot lawfully be excluded — including for death or personal injury caused by negligence, for fraud, or any statutory consumer rights you have that cannot be waived.

13. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate access for material breach of these Terms, for unlawful use, or for non-payment.

On termination your right to use the Service ends. You may export your content before closing your account; after closure, content is deleted in line with our Privacy Policy.

14. Changes to these Terms

We may update these Terms. For material changes affecting paid customers we will give reasonable notice before they take effect. Continuing to use the Service after the effective date means you accept the updated Terms. If you do not accept them, cancel before they take effect.

15. Governing law

These Terms are governed by the laws of the State of Delaware, USA, and the courts of the State of Delaware, USA have exclusive jurisdiction — without depriving a consumer of the protection of the mandatory laws of their country of residence.

16. Contact

Questions about these terms? Email support@validlab.ai.