Refund Policy

Effective July 25, 2026.

We would rather fix a problem than keep money from an unhappy customer. This policy sets out when you get a refund.

Our 14-day refund window

Full refund within 14 days, no reason needed. If you change your mind within 14 days of any charge, email us and we will refund it in full — no questions asked. Refunds go to your original payment method and typically settle in 5–10 business days.

Subscriptions

Cancel any time. Cancellation stops the next charge and you keep full access until the end of the period you have already paid for.

We do not refund partial periods by default — cancelling mid-month does not produce a pro-rata refund, because you retain access for the remainder.

When we refund beyond the 14 days

Even after the 14-day window, we still refund in full if:

• You were charged after cancelling. Always refunded — tell us and we will fix it.
• A duplicate or double charge occurred. Always refunded.
• The Service was substantially unavailable for a significant part of your billing period and we could not resolve it.
• A paid feature you bought the plan for did not work and we could not fix it within a reasonable time.
• You bought the wrong plan and contact us within 7 days, provided the plan’s paid features have not been substantially used. We will refund or move you to the right plan.
• The law requires it, including the EU/UK withdrawal right described in the Terms.

When we generally do not refund

• Change of mind after the 14-day window has passed.
• Failure to cancel before a renewal you did not want (though see the first bullet above — if you did cancel, you are refunded).
• Annual plans part-way through the year, other than where a right above applies.
• ValidLab, Inc.-approved discounts or credits already consumed.

Annual plans

Annual plans are discounted against the monthly price. If you are entitled to a refund on an annual plan, we may deduct the value of the months already used at the standard monthly rate before refunding the balance.

How to request

Email support@validlab.ai from the address on the account, with the charge date and amount. We respond within one business day and issue approved refunds to the original payment method, normally within 5–10 business days depending on your bank.

Program and Innovation Hub engagements

Invoiced Program and Innovation Hub engagements are covered by the terms of their individual agreement, not this policy. See our Terms of Service for the account and subscription terms.